Policies
Buyer Beware:
Majority of the items are “one and only” designer original garments. It is common that the item has been used for photoshoots and fashion shows and might show minor usage/wear signs. All original items are dry cleaned before shipping. By NO means should it be considered as a defect or flaw. Most buyers are proud to own the true and real designer original creation with the “special touch”.
Sizing:
Most items are made in size range 6-12 and in comparison to the general fashion apparel sizings. Most items fit persons 5’4” -5’7” in body length. Slight measurement differences of the garments and the chart provided are considered normal due to the unique style, materials or techniques used to make the item. To ensure full confidence in your purchase and achieve the impeccable measurements we strongly encourage you to follow the measurements instructions provided in the Chart below. If in doubt, please contact for assistance before purchase.
Payments:
Paypal, E-Transfer, Credit cards, Cash (in-person purchases)
Shipping:
Featured ‘as-is’ sales room items ship in 2 weeks.
Altered orders ship approximately in 3-4 weeks.
Custom made orders ship in 12-16 weeks.
Items over $1000 free shipping.
Buyer is responsible for the cost of return shipping.
Discounts:
As-is immediate sales are discounted 10-30% depending on the condition of the item.
In-store credit, returns, refunds:
If you are not at all satisfied with your purchase or if it does not fit and cannot be remedied to suit your expectations, and wish to return it, we offer in-store credit for your future purchases. For a refund the following conditions apply: tags must be attached, item must be unworn, clean and resalable condition, garment bag must be together with the dress. If all conditions are met, we will refund your purchase with deduction, which amounts the cost of shipping and sales taxes submitted.
Alterations:
Majority of the Sales Room items are sized between 6-12 with very little room for changes. If minor adjustments are possible, we will perform those at no charge. It may delay your purchase arrival by about 2 weeks.
Make Similar Dress:
It is impossible to recreate the designs exactly as shown, due to the unique and limited edition of fabrics or embellishments. Please read the detailed information on the “Make My Dress” page. We will be only too excited to create your own personalized version.
Consignment:
Some buyers love the idea of returning their purchases for consignment. We all do our Mother Earth a favor with reducing the eco-footprint by passing their garment on to the next person and happily encourage this option. The returned item will be marketed and upon the successful resale, will share the proceeds with the client on a 50/50 bases. Contact us for more details on this option.
Rental:
On rare occasions we are happy to rent the unique gowns for your function or event. We are happy to collaborate with industry creatives. Please contact us for more details about this option.
size chart
Most items in our e-store are close in comparison to the general fashion apparel sizing. Slight measurement variations of the garments are considered normal due to the unique materials or techniques used to make the item. To ensure full confidence in your purchase and achieve the impeccable measurements we strongly encourage the following steps:
- Wear undergarments that you intend to wear with your purchased item
- Wear shoes or approximate height to achieve the correct measurements for length
